integrate-cross-training-corporate-elearningYour customer service manager is out sick and two HR employees just went on vacation. Under normal circumstances, this would be a minor disaster. But the corporate catastrophe can be averted if you concentrate on cross-training. In this article, I’ll discuss how to cross-train your staff through your corporate eLearning program.

How To Integrate Cross-Training In Corporate eLearning

Many corporations focus on specific skill sets and tasks for specific employees. HR staff members may never know what goes on in the marketing department. Customer service reps can complete returns and handle complaints, but they aren’t able to negotiate a sale. However, this leaves some pretty big shoes to fill when employees can’t make it into the office. Fortunately, cross-training gives EVERY employee the power to take on new challenges and accept greater responsibilities. Here are 7 tips to help you integrate cross-training into your corporate eLearning program.

1. Tap Into Undiscovered Talents

Many of your employees may have skills and abilities they haven’t yet realized. This can usually be attributed to the fact that they are focusing on their niche, instead of branching out. For example, a manager is building their communication and conflict resolution skills because it’s part of their job responsibilities. But what happens when a member of their department is unable to work? They simply won’t have the skills or knowledge they need to step into their subordinate’s role. Thus, it’s essential to conduct online pre-assessments and evaluations to identify hidden strengths. You then have the power to integrate these traits into their customized online training plans. More importantly, you can determine which cross-training online courses are suited to their abilities.

Read More:-https://elearningindustry.com/integrate-cross-training-corporate-elearning

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Your customer service manager is out sick and two HR employees just went on vacation. Under normal circumstances, this would be a minor disaster. But the corporate catastrophe can be averted if you concentrate on cross-training. In this article, I'll discuss how to cross-train your staff through your corporate...
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