This unit builds on the performance outcomes, skills and knowledge required for effective communication with customers and other staff in the workplace. Good communication is an important skill in any workplace environment. Employees are more engaged and can better align with organisational objectives and goals when a culture of good communication is established in a team or workplace. Furthermore as retail is highly reliant on client and customer interactions, strong communication skills can greatly affect a business’ overall performance.
Workplace Harassment can be based on a variety of factors that differ from the one doing the harassment, such as race, sex, and disability. Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees. Allowing workplace harassment to continue will cause legal problems while destroying company morale. Many people are uncertain about what constitutes harassment, and they are confused when their actions are pointed out as demeaning. Legally, harassment is any word, gesture, or action that offends people or makes them feel uncomfortable or intimidated. You never know how sensitive people are, so never say or do anything if you are not sure how it will be received.
Whether it’s an office, shop or industrial situation, the workplace can be a tough environment. We’re all busy all the time, and almost everyone feels under pressure at some time or other. That pressure can affect your welfare – which matters more than anything – but it also affects the people around you and even the business where you work. *We donate 50p to charity for every purchase of this product.