A human being’s personal ethics determine individual standards of right and wrong. Ethics allow people to determine what they should do in a given situation. Each person develops ethical standards, and it is the responsibility of each individual to examine personal morals and behavior. In business, ethics refers to the behavior relating to the moral problems that occur in business organizations.
Writing is a key method of communication for most people, and it’s one that many people struggle with. This workshop will give participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.
Given no person is a born sales person and soft skills are usually believed to be inherent in an individual and that such traits could be successfully developed or infused in a personality as well, through the right kind of soft skills training. Focussing on the training, READ Academy’s monthly new release ‘Coaching Salespeople’ focuses on how to coach salespeople to improve performance. Obviously, the goal is to increase sales, but more generally, this course explores the far-reaching impacts that effective coaching will have on the organizational culture and the community at large. Participants will learn the specific skills needed for sales coaching, the roles and responsibilities of a performance coach, and the unique challenges that sales coaches will face working with salespeople. The benefits of coaching salespeople are numerous and worth exploring and thus the rationale behind organizations choosing to include coaching as a part of their organizational strategy.
Wouldn’t it be nice If you ever called a business and the call was picked up in less than 2 rings with a friendly voice answering and taking care of your need without having gone through the voice mail system nor being routing to different departments….Well, here’s what a well-trained contact center can do for your business. For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount. A contact center (also referred to as a customer interaction center or e-contact center) can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training. A well-trained contact center can be the difference between gaining more customers and losing customers. With our Contact Center Training workshop your participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction and a source to sustained competitive advantage to your organization.
Simply put, Contract Management is ‘Forward Thinking’ and Bill Gates for one, would never be able to appreciate it enough! Call it seeing the right opportunity at the right time and then executing well on the concept. Contract management is the process of managing contract creation, execution and analysis to maximise operational and financial performance at an organisation, all while reducing financial risk. Organizations encounter an ever-increasing amount of pressure to reduce costs and improve company performance. Perhaps the best case in focus would be of the IBM PC that presents how Microsoft ended up with the contract for the operating system, which would eventually make Microsoft’s MS-DOS the standard and set the stage for Microsoft becoming the leading PC software company. It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations. With READ’s “Contract Management” workshop, the participants will discover the specifics of how contract management works and how to effectively source agents.
When I first went to the grad school, internship back then was in fashion and during which one was alsotasked protect his or her own reputation. But, as an everyday intern at the prestigious PaineWebber’s headquarters in the Windy City, the first and foremost that I could see coming my way was a crisis soon to engulf me. While the word crisis’ sends shivers to many and could lead to the downfall of a whole regime, it comes in many shapes & forms ranging from a technological, military, media, midlife etc. to a fax ribbon’ and cup’ crisis. Here, an intern with a foresight for personal security in Corporate America, I am referring to the latter crisis. The ‘cup’ crisis at Paine Webber simply meant that there were pots brewing coffee at every corner of the plush 32nd floor but no Styrofoam cups to have some poured. This was a crisis given the frigid temperatures that prevailed and my early am walk to the office. The VP that I was to assist & learn had a heart and would often formally offer coffee pointing towards the cup and asking me if he should get one for me…. that’s how difficult it was to find a cup and have some poured in. This was my early encounter with crisis and in the language of the Chinese, (the word crisis is composed of two characters: one represents the danger and the other opportunity) so to say, the dangers & opportunities of the cup crisis. While I do not want to talk what a fax ribbon crisis meant, I do however, would like to state that a crisis could start out simply as a threat and would go on but being able to identify risk, assess the situation and respond appropriately is important. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Presenting the Crisis Management workshop where in the participants will understand that a crisis can occurany time. The one-day workshop will be customized to tailor to the needs of your organization fully mitigating the given threats. They will learn to develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.
As a marketing teacher in this part of the world, it was difficult to convince my students what customer service meant, let alone guaranteed customer satisfaction’ or 100 percent satisfaction’ and better yet money back guarantee’. The definition of customer service varies and can be best studied as customer service AND customer support/satisfaction as on the two ends of the spectrum. But there’s more to it… Simply put, there is no bright side to one providing a bad service if you regard a customer as a person who indirectly pays for all your vacations, hobbies, golf games and gives you the opportunity for personal development. And if you are firm on providing quality service, remember about consistent quality when it comes to customer service. People are great at word of mouth and writing reviews on social media, especially bad ones given the digital era we have entered. Historically, customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, web-chats, and even smart phone apps. The customer experience begins long before the purchase is made.
This 12-unit course developed by the Read Academy, KSA incorporates a thorough overview of Cyber Security. Behind every successful coder there is a successful de-coder – yes, that’s why hackers win. While Cryptology remains the science of studying & breaking the secrecy of the encryption processes etc, it the ‘motivation’ of the cyberpunks that is quintessential to the win best depicted in the Oscar winner ‘The Imitation Game’. Welcome to the world of virtual reality wherein every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity. With our Cyber Security workshop participants will understand the different types of malware and security breaches. Develop effective prevention methods which will increase overall security. They will also understand the basic concepts associated with Cryptography, Hardware Security Modules, Key Management, different types of malware and security breaches, types of cyberattack and what a company needs to stay secure. The course is offered in an online platform similar to an interactive textbook, featuring pre-recorded videos, quizzes and projects that give you the opportunity to gain new knowledge, learn new skills and demonstrate these through the completion of online assessment and skill evidence. Those who successfully complete this course will be able to incorporate their learning into their currentworkplace and be formally recognised with a Certificate of Completion endorsed by the Read Academy.
Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
Employee Motivation is becoming ever more important in the workplace as time goes on, and everyone agrees that a motivated workforce is far more likely to be a successful workforce. The happier and more professional an employee is, the better the results they will deliver for you. Of course, every employer wants to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is that where the job is too easy, employees become complacent. There is therefore a challenge for all employers and management in delivering the right balance between a confident, motivated workforce and a workforce which is driven to attain goals. It can be described as a mix between the pleasure of a comfortable working environment and the fear of failure, although in honesty it is more complicated than that equation suggests. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce. This manual is designed to show participants the way to get the best out of a confident, motivated set of employees, and to show them how to motivate that group.
Learning Objectives: By the end of this course you will be able to:
- Describe the elements of a fire
- Identify common classes of fire
- Select the proper type of extinguisher
- Apply the "P.A.S.S" method to operate a portable extinguisher
The dangers of fire need no introduction, but surviving a fire comes down to a blend of factors. Good building design matters; and the UK has strict regulations in this regard. But having the right fire safety awareness training can save lives – both yours and others around you. Knowing how to prevent a fire and what to do in the event of one might be the best knowledge you ever acquire. Moreover, by law, your employer is required to provide fire safety training courses. *We donate 50p to charity for every purchase of this product.