As a marketing teacher in this part of the world, it was difficult to convince my students what customer service meant, let alone guaranteed customer satisfaction’ or 100 percent satisfaction’ and better yet money back guarantee’. The definition of customer service varies and can be best studied as customer service AND customer support/satisfaction as on the two ends of the spectrum. But there’s more to it… Simply put, there is no bright side to one providing a bad service if you regard a customer as a person who indirectly pays for all your vacations, hobbies, golf games and gives you the opportunity for personal development. And if you are firm on providing quality service, remember about consistent quality when it comes to customer service. People are great at word of mouth and writing reviews on social media, especially bad ones given the digital era we have entered. Historically, customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, web-chats, and even smart phone apps. The customer experience begins long before the purchase is made.
This 12-unit course developed by the Read Academy, KSA incorporates a thorough overview of Cyber Security. Behind every successful coder there is a successful de-coder – yes, that’s why hackers win. While Cryptology remains the science of studying & breaking the secrecy of the encryption processes etc, it the ‘motivation’ of the cyberpunks that is quintessential to the win best depicted in the Oscar winner ‘The Imitation Game’. Welcome to the world of virtual reality wherein every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity. With our Cyber Security workshop participants will understand the different types of malware and security breaches. Develop effective prevention methods which will increase overall security. They will also understand the basic concepts associated with Cryptography, Hardware Security Modules, Key Management, different types of malware and security breaches, types of cyberattack and what a company needs to stay secure. The course is offered in an online platform similar to an interactive textbook, featuring pre-recorded videos, quizzes and projects that give you the opportunity to gain new knowledge, learn new skills and demonstrate these through the completion of online assessment and skill evidence. Those who successfully complete this course will be able to incorporate their learning into their currentworkplace and be formally recognised with a Certificate of Completion endorsed by the Read Academy.
Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
Employee Motivation is becoming ever more important in the workplace as time goes on, and everyone agrees that a motivated workforce is far more likely to be a successful workforce. The happier and more professional an employee is, the better the results they will deliver for you. Of course, every employer wants to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is that where the job is too easy, employees become complacent. There is therefore a challenge for all employers and management in delivering the right balance between a confident, motivated workforce and a workforce which is driven to attain goals. It can be described as a mix between the pleasure of a comfortable working environment and the fear of failure, although in honesty it is more complicated than that equation suggests. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce. This manual is designed to show participants the way to get the best out of a confident, motivated set of employees, and to show them how to motivate that group.
Learning Objectives: By the end of this course you will be able to:
- Describe the elements of a fire
- Identify common classes of fire
- Select the proper type of extinguisher
- Apply the "P.A.S.S" method to operate a portable extinguisher
The dangers of fire need no introduction, but surviving a fire comes down to a blend of factors. Good building design matters; and the UK has strict regulations in this regard. But having the right fire safety awareness training can save lives – both yours and others around you. Knowing how to prevent a fire and what to do in the event of one might be the best knowledge you ever acquire. Moreover, by law, your employer is required to provide fire safety training courses. *We donate 50p to charity for every purchase of this product.
This Skills Text applies to frontline service personnel involved in preparing.displaying and selling retail food. It requires knowledge and application of a store food safety program that complies with food safety regulations. This unit also meets the minimum competency standard for the Food Safety Supervisor requirement of the various States and Territories.
By the end of this course you will be able to:
- Identify and explain the four steps involved in risk management process prior to operating a forklift truck
- List the common hazards associated with the forklift operations
- Recognise the exclusion zones while working around overhead power lines
Alexander-the-Great never had a Life Coach but he valued learning so highly, that he used to say he was more indebted to Aristotle for giving him knowledge than to his father Philip for life. In our times, many people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist. This misconception often leads people to believe they do not need a life coach since they feel as though nothing is wrong with their mental health. However, a life coach is designed to help improve a person’s professional and personal life by working with them to achieve their goals. WithREAD’s Life Coaching Essentials workshop, participants will discover the meaning of life coaching and how life coaching services can be utilized to achieve their goals.
Simply quoted “A penny saved is a penny earned” remains simply uncomprehending as there are millions struggling with debt. For most of us, personal finances are a mystery, filled with shame and anxiety. Many have a hard time creating an budget and sticking to it. But with just a little encouragement, and the right tools, anyone can master the art of personal finance. It all begins with debt; a lot of debt can be alleviated if you have the right tools. This workshop will provide you with the tools you need to reduce or eliminate debt, and give you the financial stability you need. The guide teaches you the benefits of having a budget and how to build a budget that fits your needs, and lifestyle. You will discover how you can cut costs, pay off debts, and live within your budget. Personal finance is really just a road map to help you reach your financial goals.
Good communication is necessary for all team members. If there are poor communicators in your team, they may feel confused or misunderstood. An effective team member communicates in a positive, confident and respectful manner. This course lets you understand the communication channels and methods that can be used in the workplace. There are some parameters on characteristics of an employee in a workplace which defines to serve as a role model.
This five module course provides information on manual handling operations, the risks and the responsibilities of all staff. You’ll explore the risks of manual handling, learn about injuries that can result from poor lifting and come away with a sound knowledge of the topic. *We donate 50p to charity for every purchase of this product.