As a graduate student volunteering for the adult classes, I often wondered how the balancing of school, work, and life was for an adult student but quintessentially why education was not a priority in the growing-up phase of their lives. It seems that the working world taught them the hard way by beating them up every work day for not having an education. The challenges were many and went both ways for the adult teachers as well as the adult students; teachers for adult learners had to be supportive & encouraging, put up with ingenuity and not to mention the resources made available for the adult students. One such resource was Bloom’s Taxonomy used effectively to promote higher forms of thinking in education as well as a basis for designing educational, training, and learning processes. Bloom’s Taxonomy identifies three domains of learning or educational activities namely:
- Cognitive: mental skills (knowledge)
- Affective: growth in feelings or emotional areas (attitude or self)
- Psychomotor: manual or physical skills (skills)
An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect. With our Conducting Annual Employee Reviews workshop, the participants will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee behavior, an overall increase in performance should be seen throughout your organization.
Your employees will learn to Recognize the varied forms of bribery: Identify the red flags/grey areas of corruption at workplace, Understand consequences of not complying with anti-bribery laws and List the ways of reporting a violation.
What is and is not a Record & to keep or not to keep…. that’s why ancient folks wrote their history on walls,because they were smart enough to know that, if they put it in the files, it would be lost forever. Well, times have changed & records are now in every organization. From purchasing reciepts to tax documents to communications, they need to be identitied and managed properly. The method of records management that a company uses should be tailored to fit the needs of the organization. There are, however, some basic concepts in most records management systems. With our “ the participants will discover the basic elements of records management programs and different ways to manage records.
Building Sales: This course helps you in being an effective sales person with a positive attitude and gives you required professional skills need to work with the customers. Good product knowledge will help to meet or exceed your customers’ expectations, thus makes a good impression. Product knowledge is possible only when a sales presentation is delivered as individual or in groups and this creates a buying environment.
Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others. This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.
A human being’s personal ethics determine individual standards of right and wrong. Ethics allow people to determine what they should do in a given situation. Each person develops ethical standards, and it is the responsibility of each individual to examine personal morals and behavior. In business, ethics refers to the behavior relating to the moral problems that occur in business organizations.
Writing is a key method of communication for most people, and it’s one that many people struggle with. This workshop will give participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.
Given no person is a born sales person and soft skills are usually believed to be inherent in an individual and that such traits could be successfully developed or infused in a personality as well, through the right kind of soft skills training. Focussing on the training, READ Academy’s monthly new release ‘Coaching Salespeople’ focuses on how to coach salespeople to improve performance. Obviously, the goal is to increase sales, but more generally, this course explores the far-reaching impacts that effective coaching will have on the organizational culture and the community at large. Participants will learn the specific skills needed for sales coaching, the roles and responsibilities of a performance coach, and the unique challenges that sales coaches will face working with salespeople. The benefits of coaching salespeople are numerous and worth exploring and thus the rationale behind organizations choosing to include coaching as a part of their organizational strategy.
Wouldn’t it be nice If you ever called a business and the call was picked up in less than 2 rings with a friendly voice answering and taking care of your need without having gone through the voice mail system nor being routing to different departments….Well, here’s what a well-trained contact center can do for your business. For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount. A contact center (also referred to as a customer interaction center or e-contact center) can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training. A well-trained contact center can be the difference between gaining more customers and losing customers. With our Contact Center Training workshop your participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction and a source to sustained competitive advantage to your organization.
Simply put, Contract Management is ‘Forward Thinking’ and Bill Gates for one, would never be able to appreciate it enough! Call it seeing the right opportunity at the right time and then executing well on the concept. Contract management is the process of managing contract creation, execution and analysis to maximise operational and financial performance at an organisation, all while reducing financial risk. Organizations encounter an ever-increasing amount of pressure to reduce costs and improve company performance. Perhaps the best case in focus would be of the IBM PC that presents how Microsoft ended up with the contract for the operating system, which would eventually make Microsoft’s MS-DOS the standard and set the stage for Microsoft becoming the leading PC software company. It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations. With READ’s “Contract Management” workshop, the participants will discover the specifics of how contract management works and how to effectively source agents.
When I first went to the grad school, internship back then was in fashion and during which one was alsotasked protect his or her own reputation. But, as an everyday intern at the prestigious PaineWebber’s headquarters in the Windy City, the first and foremost that I could see coming my way was a crisis soon to engulf me. While the word crisis’ sends shivers to many and could lead to the downfall of a whole regime, it comes in many shapes & forms ranging from a technological, military, media, midlife etc. to a fax ribbon’ and cup’ crisis. Here, an intern with a foresight for personal security in Corporate America, I am referring to the latter crisis. The ‘cup’ crisis at Paine Webber simply meant that there were pots brewing coffee at every corner of the plush 32nd floor but no Styrofoam cups to have some poured. This was a crisis given the frigid temperatures that prevailed and my early am walk to the office. The VP that I was to assist & learn had a heart and would often formally offer coffee pointing towards the cup and asking me if he should get one for me…. that’s how difficult it was to find a cup and have some poured in. This was my early encounter with crisis and in the language of the Chinese, (the word crisis is composed of two characters: one represents the danger and the other opportunity) so to say, the dangers & opportunities of the cup crisis. While I do not want to talk what a fax ribbon crisis meant, I do however, would like to state that a crisis could start out simply as a threat and would go on but being able to identify risk, assess the situation and respond appropriately is important. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Presenting the Crisis Management workshop where in the participants will understand that a crisis can occurany time. The one-day workshop will be customized to tailor to the needs of your organization fully mitigating the given threats. They will learn to develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.
As a marketing teacher in this part of the world, it was difficult to convince my students what customer service meant, let alone guaranteed customer satisfaction’ or 100 percent satisfaction’ and better yet money back guarantee’. The definition of customer service varies and can be best studied as customer service AND customer support/satisfaction as on the two ends of the spectrum. But there’s more to it… Simply put, there is no bright side to one providing a bad service if you regard a customer as a person who indirectly pays for all your vacations, hobbies, golf games and gives you the opportunity for personal development. And if you are firm on providing quality service, remember about consistent quality when it comes to customer service. People are great at word of mouth and writing reviews on social media, especially bad ones given the digital era we have entered. Historically, customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, web-chats, and even smart phone apps. The customer experience begins long before the purchase is made.
This 12-unit course developed by the Read Academy, KSA incorporates a thorough overview of Cyber Security. Behind every successful coder there is a successful de-coder – yes, that’s why hackers win. While Cryptology remains the science of studying & breaking the secrecy of the encryption processes etc, it the ‘motivation’ of the cyberpunks that is quintessential to the win best depicted in the Oscar winner ‘The Imitation Game’. Welcome to the world of virtual reality wherein every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity. With our Cyber Security workshop participants will understand the different types of malware and security breaches. Develop effective prevention methods which will increase overall security. They will also understand the basic concepts associated with Cryptography, Hardware Security Modules, Key Management, different types of malware and security breaches, types of cyberattack and what a company needs to stay secure. The course is offered in an online platform similar to an interactive textbook, featuring pre-recorded videos, quizzes and projects that give you the opportunity to gain new knowledge, learn new skills and demonstrate these through the completion of online assessment and skill evidence. Those who successfully complete this course will be able to incorporate their learning into their currentworkplace and be formally recognised with a Certificate of Completion endorsed by the Read Academy.
Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
Employee Motivation is becoming ever more important in the workplace as time goes on, and everyone agrees that a motivated workforce is far more likely to be a successful workforce. The happier and more professional an employee is, the better the results they will deliver for you. Of course, every employer wants to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is that where the job is too easy, employees become complacent. There is therefore a challenge for all employers and management in delivering the right balance between a confident, motivated workforce and a workforce which is driven to attain goals. It can be described as a mix between the pleasure of a comfortable working environment and the fear of failure, although in honesty it is more complicated than that equation suggests. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce. This manual is designed to show participants the way to get the best out of a confident, motivated set of employees, and to show them how to motivate that group.
Learning Objectives: By the end of this course you will be able to:
- Describe the elements of a fire
- Identify common classes of fire
- Select the proper type of extinguisher
- Apply the "P.A.S.S" method to operate a portable extinguisher
The dangers of fire need no introduction, but surviving a fire comes down to a blend of factors. Good building design matters; and the UK has strict regulations in this regard. But having the right fire safety awareness training can save lives – both yours and others around you. Knowing how to prevent a fire and what to do in the event of one might be the best knowledge you ever acquire. Moreover, by law, your employer is required to provide fire safety training courses. *We donate 50p to charity for every purchase of this product.
This Skills Text applies to frontline service personnel involved in preparing.displaying and selling retail food. It requires knowledge and application of a store food safety program that complies with food safety regulations. This unit also meets the minimum competency standard for the Food Safety Supervisor requirement of the various States and Territories.
By the end of this course you will be able to:
- Identify and explain the four steps involved in risk management process prior to operating a forklift truck
- List the common hazards associated with the forklift operations
- Recognise the exclusion zones while working around overhead power lines
Alexander-the-Great never had a Life Coach but he valued learning so highly, that he used to say he was more indebted to Aristotle for giving him knowledge than to his father Philip for life. In our times, many people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist. This misconception often leads people to believe they do not need a life coach since they feel as though nothing is wrong with their mental health. However, a life coach is designed to help improve a person’s professional and personal life by working with them to achieve their goals. WithREAD’s Life Coaching Essentials workshop, participants will discover the meaning of life coaching and how life coaching services can be utilized to achieve their goals.
Simply quoted “A penny saved is a penny earned” remains simply uncomprehending as there are millions struggling with debt. For most of us, personal finances are a mystery, filled with shame and anxiety. Many have a hard time creating an budget and sticking to it. But with just a little encouragement, and the right tools, anyone can master the art of personal finance. It all begins with debt; a lot of debt can be alleviated if you have the right tools. This workshop will provide you with the tools you need to reduce or eliminate debt, and give you the financial stability you need. The guide teaches you the benefits of having a budget and how to build a budget that fits your needs, and lifestyle. You will discover how you can cut costs, pay off debts, and live within your budget. Personal finance is really just a road map to help you reach your financial goals.
Good communication is necessary for all team members. If there are poor communicators in your team, they may feel confused or misunderstood. An effective team member communicates in a positive, confident and respectful manner. This course lets you understand the communication channels and methods that can be used in the workplace. There are some parameters on characteristics of an employee in a workplace which defines to serve as a role model.
This five module course provides information on manual handling operations, the risks and the responsibilities of all staff. You’ll explore the risks of manual handling, learn about injuries that can result from poor lifting and come away with a sound knowledge of the topic. *We donate 50p to charity for every purchase of this product.