People who complete this unit will develop the skills and knowledge to maintain positive customer communication at every point of contact as well as establish good communication among team members. The unit also covers how to use questioning and active listening to determine customer needs and to create an effective service environment through verbal and non-verbal interaction.
|Follow the suggested order or choose your own.||Designed to help you practice and apply the skills you learn.||Highlight your new skills on your resume or LinkedIn.|
Module One: Working Effectively in Business – Introduction
Module Two: Effective Communications
Module Three: Working with Others
Module Four: Work Effectively with Diversity
Module Five: Interpret Retail Documents